Privacy policy

Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how KAITING TRADING LTD, trading as TitanFidget (“TitanFidget”, “we”, “us”, or “our”), collects, uses, shares, and protects personal information when you visit titanfidget.com, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

For the purposes of applicable UK data protection law, KAITING TRADING LTD is the data controller of personal information processed through TitanFidget unless otherwise stated.

1. Information We Collect

Depending on how you interact with TitanFidget, we may collect the following categories of personal information.

Information You Provide to Us

This may include:

  • your name;

  • billing and shipping address;

  • email address;

  • telephone number;

  • order and transaction information;

  • account information;

  • customer service communications;

  • product reviews or other content you submit;

  • marketing preferences; and

  • any other information you voluntarily provide.

Payment Information

Payments are processed by third-party payment providers.

TitanFidget does not directly store complete payment card numbers or card security codes.

Payment providers may collect and process payment information according to their own privacy policies.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • pages viewed;

  • referring pages;

  • approximate location derived from IP address;

  • interactions with our website;

  • cookie identifiers; and

  • information relating to website performance and usage.

This information may be collected through cookies, pixels, analytics technologies, and similar tools.

2. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;

  • arrange shipping and delivery;

  • process payments and refunds;

  • provide customer support;

  • communicate about orders or service issues;

  • prevent fraud and protect our website;

  • maintain and improve our products and services;

  • understand how customers use our website;

  • operate website analytics;

  • personalize website experiences where permitted;

  • send marketing communications where permitted;

  • display and manage customer reviews;

  • comply with legal and regulatory obligations; and

  • establish, exercise, or defend legal claims.

3. Legal Bases for Processing

Where the UK GDPR applies, we process personal information using one or more lawful bases.

Contract

We process information where necessary to fulfil a contract with you or take steps at your request before entering into a contract.

For example, we use your name, delivery address, and order details to process and deliver your purchase.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

  • operating and improving our website;

  • providing customer support;

  • protecting against fraud and misuse;

  • understanding business performance; and

  • improving our products and customer experience.

Consent

Where required, we rely on your consent for activities such as:

  • certain marketing communications;

  • non-essential cookies;

  • advertising technologies; and

  • certain analytics technologies.

You may withdraw consent at any time.

Legal Obligation

We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or law-enforcement requirements.

4. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our website, process orders, manage customers, and provide online shopping services.

Information you provide through the store may therefore be processed by Shopify in connection with providing these services.

Shopify processes information according to its own privacy practices and contractual obligations.

5. How We Share Personal Information

We may share personal information only where reasonably necessary to operate our business, provide services, comply with law, or protect our legitimate interests.

Recipients may include:

  • Shopify and e-commerce technology providers;

  • payment processors;

  • shipping carriers;

  • fulfilment and warehouse partners;

  • fraud prevention and security providers;

  • analytics providers;

  • advertising and marketing service providers;

  • customer review platforms;

  • email and customer communication providers;

  • professional advisers such as accountants, lawyers, and insurers;

  • regulators, courts, law-enforcement agencies, or government authorities where legally required; and

  • potential purchasers or successors in connection with a merger, acquisition, restructuring, or sale of business assets.

We do not disclose personal information to third parties simply for them to use for unrelated purposes.

6. Fulfilment and International Shipping

TitanFidget serves customers internationally.

Some orders may be fulfilled through warehouses, logistics providers, suppliers, or shipping partners located outside the United Kingdom, including in China.

To deliver your order, information such as your:

  • name;

  • shipping address;

  • telephone number;

  • email address where required; and

  • order information

may be provided to relevant fulfilment and logistics partners.

We only provide information reasonably necessary for order fulfilment and related services.

7. International Transfers

Because we operate internationally and use global service providers, personal information may be processed outside the United Kingdom.

Where applicable data protection law requires safeguards for an international transfer, we take reasonable steps to ensure an appropriate transfer mechanism or safeguard is used.

Depending on the circumstances, this may include:

  • transfers to countries recognised as providing adequate protection;

  • contractual safeguards;

  • recognised standard data protection clauses; or

  • another legally permitted transfer mechanism.

You may contact us for further information about safeguards relating to your personal information.

8. Cookies and Similar Technologies

TitanFidget uses cookies and similar technologies to operate the website and may use them for:

  • essential website functionality;

  • shopping cart and checkout functions;

  • remembering preferences;

  • security;

  • analytics;

  • website performance;

  • marketing; and

  • advertising.

Some cookies are necessary for the website to function.

Where required by law, non-essential cookies and similar technologies will only be used after obtaining appropriate consent.

You can manage available cookie choices through the cookie or privacy controls displayed on our website and through your browser settings.

Disabling certain cookies may affect website functionality.

9. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send information about:

  • products;

  • promotions;

  • new releases;

  • content; and

  • other TitanFidget updates.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications that are necessary to manage an order or customer service request.

10. Advertising and Analytics

We may use analytics and advertising technologies to understand website activity, measure marketing performance, and show more relevant advertising.

Depending on the technology used and the law that applies where you live, certain advertising or analytics activities may be treated as “sale,” “sharing,” or targeted advertising for privacy-law purposes even when no personal information is sold for money.

Where applicable, you may exercise available opt-out rights through our privacy or cookie controls or by contacting us.

11. Customer Reviews and User Content

If you voluntarily submit a product review, photograph, name, or other content for publication, some information you provide may become publicly visible.

Please avoid including sensitive or unnecessary personal information in public reviews.

We may use third-party review platforms to collect, verify, and display customer reviews.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, dispute-resolution, and regulatory requirements.

Retention periods vary depending on the type of information.

For example, order and transaction records may need to be retained for several years to meet accounting, tax, and legal obligations.

Information used only with your consent may be deleted or no longer used for that purpose after consent is withdrawn, unless another lawful basis permits continued retention.

13. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

  • unauthorized access;

  • loss;

  • misuse;

  • alteration; and

  • unauthorized disclosure.

However, no online service, electronic transmission, or storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on where you live and applicable law, you may have rights relating to your personal information.

Under UK data protection law, these may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of certain information in a portable format;

  • withdraw consent where processing is based on consent; and

  • complain to a data protection authority.

These rights are subject to applicable legal conditions and exceptions.

Right to Object

Where we process your personal information based on legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing.

To exercise a privacy right, contact:

support@titanfidget.com

We may need to verify your identity before responding to certain requests.

15. UK Complaints

If you are located in the United Kingdom and are unhappy with how we handle your personal information, you may have the right to complain to the:

Information Commissioner's Office (ICO)
Website: ico.org.uk

We encourage you to contact us first so that we have an opportunity to address your concern.

16. Rights in Other Countries and Regions

Customers outside the United Kingdom may have additional privacy rights under applicable local laws.

These may include rights to:

  • access personal information;

  • correct information;

  • delete information;

  • obtain information about disclosures;

  • restrict certain processing;

  • opt out of targeted advertising;

  • opt out of certain types of sharing; or

  • appeal a decision relating to a privacy request.

Where these rights apply to TitanFidget, you may exercise them by contacting:

support@titanfidget.com

We will respond in accordance with applicable law.

17. Children's Privacy

TitanFidget is not intended to collect personal information directly from young children.

We do not knowingly collect personal information from children where parental or guardian consent would be required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of independent third parties.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • website functionality;

  • service providers;

  • technologies;

  • legal requirements; or

  • privacy practices.

The current version will be published on this page together with the latest revision date.

20. Contact Us

For questions about this Privacy Policy, personal information we hold, or privacy rights requests, contact:

KAITING TRADING LTD
Trading as: TitanFidget
61 Bridge Street
Kington, Herefordshire
HR5 3DJ
United Kingdom

Email: support@titanfidget.com

Website: titanfidget.com