Refund policy
Refund Policy
Last updated: August 23, 2026
We want you to be satisfied with your TitanFidget purchase.
In addition to any mandatory rights available under applicable consumer law, TitanFidget offers a 30-day return period for eligible products.
TitanFidget is operated by KAITING TRADING LTD.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order, subject to the conditions below.
To request a return, contact:
Please include:
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your order number;
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the item you wish to return;
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the reason for the return; and
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photographs or video where the request relates to damage, defects, or an incorrect item.
Please contact us before sending a product back.
Returns sent without prior authorization may experience delays or may not be accepted.
2. Return Condition
To qualify for a voluntary return under our 30-day return policy, products should generally be:
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returned with all original components and accessories;
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securely packaged;
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accompanied by the original packaging where reasonably possible; and
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in a condition that allows us to inspect the product.
You may inspect a product to determine its nature, characteristics, and function.
If a product has been used beyond what is reasonably necessary to inspect it and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.
For voluntary returns that fall outside any mandatory statutory cancellation right, such a deduction may be up to 30% of the product price, depending on the condition of the returned product and the actual reduction in its resale value.
A deduction will not be made simply because packaging has been opened.
3. Change-of-Mind Returns
If you return a non-defective item because you:
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changed your mind;
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ordered the wrong product;
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no longer want the item; or
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prefer a different product,
you will normally be responsible for the return shipping cost, unless applicable consumer law requires otherwise.
We recommend using a trackable shipping service.
TitanFidget cannot be responsible for a customer-arranged return shipment that is lost before reaching the designated return location.
4. Faulty, Damaged, or Incorrect Items
If you receive an item that is:
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faulty;
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damaged on arrival;
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materially different from its description; or
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different from what you ordered,
please contact us as soon as reasonably possible.
Email:
Please provide your order number and clear photographs or video showing the issue where reasonably possible.
After reviewing the claim, we may provide an appropriate remedy such as:
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replacement;
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repair where appropriate;
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partial refund; or
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full refund,
depending on the circumstances and your applicable legal rights.
Where goods are confirmed to be faulty, damaged on arrival, materially misdescribed, or incorrectly supplied, no restocking or condition deduction will apply because of that fault, and TitanFidget will cover or reimburse reasonable return costs where required.
Nothing in this policy limits your statutory rights concerning faulty or misdescribed goods.
5. Normal Mechanical Characteristics
Many TitanFidget products contain:
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magnets;
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bearings;
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springs;
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ratchets;
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sliders;
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moving metal components; or
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other mechanical mechanisms.
As a result, some products naturally produce sounds, clicks, resistance, vibration, magnetic feedback, or other tactile characteristics during normal operation.
A normal characteristic of a product's disclosed mechanism does not by itself mean that the product is defective.
However, this does not affect your rights where a product is actually faulty, damaged, materially misdescribed, or does not operate as advertised.
6. Return Shipping
For ordinary change-of-mind returns under our voluntary return policy, the customer is generally responsible for return shipping costs.
Before returning an item, please contact support@titanfidget.com for the appropriate return instructions and return address.
Do not automatically return products to the business address shown on our website.
Our return location may differ depending on the product, fulfilment location, and destination country.
Where TitanFidget is responsible for return shipping because an item is confirmed as faulty, damaged, materially misdescribed, or incorrectly supplied, we will provide appropriate instructions.
7. Refund Amount
Once an eligible return has been received and inspected, we will notify you of the outcome.
Where a refund is approved, it will normally include the eligible product amount, subject to:
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any lawful deduction for diminished value caused by handling or use beyond reasonable inspection;
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any non-refundable upgraded shipping costs where permitted by law; and
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other deductions expressly permitted by applicable law.
We do not impose an automatic deduction merely because a product has been opened.
8. Refund Method and Timing
Approved refunds will normally be issued to the original payment method.
After we issue the refund, your bank or payment provider may require additional time to display the funds in your account.
Where applicable consumer law specifies a refund deadline, we will comply with that requirement.
9. Exchanges
Where available, we may offer an exchange for another product.
The fastest option may sometimes be to return the eligible item and place a new order separately.
Any price difference between products may need to be paid or refunded as appropriate.
Availability of replacement products cannot be guaranteed.
10. Non-Returnable Items
Certain products may not be eligible for voluntary change-of-mind returns where permitted by law, including:
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gift cards;
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products specifically personalized or made to your specifications;
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items that cannot reasonably be returned for health or hygiene reasons after being unsealed, where applicable; and
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products expressly identified as final sale before purchase, where such restriction is lawful.
These restrictions do not remove rights relating to goods that are faulty, damaged, or materially misdescribed.
11. Sale Items
Unless specifically stated otherwise, eligible sale items may be returned under the same conditions described in this policy.
Mandatory consumer rights apply regardless of whether an item was purchased at full price or at a discounted price.
12. Order Cancellation Before Dispatch
If you wish to cancel an order before it has shipped, contact:
as soon as possible.
We will try to cancel the order before fulfilment begins.
If the order has already been processed or dispatched, we may be unable to stop the shipment and the applicable return procedure will apply instead.
13. UK Consumer Cancellation Rights
If you are a consumer and UK distance-selling rules apply to your purchase, you generally have the right to cancel an eligible online purchase without giving a reason.
You should notify us of your decision to cancel within 14 days after receiving the goods.
After notifying us, you should return the goods within the applicable legal return period.
You may inspect the goods in a manner similar to how you could inspect them in a physical shop.
If you handle or use the goods beyond what is reasonably necessary to establish their nature, characteristics, and functioning, and that handling reduces their value, we may make a lawful deduction reflecting that reduction in value.
No fixed restocking fee applies to the exercise of a statutory UK cancellation right.
Unless we have agreed to pay return shipping or the goods are faulty, you are generally responsible for the direct cost of returning goods where we have informed you of this obligation.
Where required by law, we will also refund the standard outbound delivery charge you paid. Additional amounts paid for premium or expedited delivery do not necessarily have to be refunded.
Nothing in this policy limits rights granted under UK consumer law.
14. Consumers Outside the United Kingdom
Customers in other countries or regions may have additional mandatory consumer rights.
Where local consumer protection law gives you rights that are more favourable than this voluntary return policy, those mandatory rights will apply.
Nothing in this Refund Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
15. Model Cancellation Notice for UK Consumers
If UK statutory cancellation rights apply, you may use the following wording to notify us, although you are not required to use this exact format:
To: KAITING TRADING LTD, trading as TitanFidget
Email: support@titanfidget.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
You may send this information by email.
16. Contact Us
For returns, refunds, exchanges, or questions about this policy, contact:
KAITING TRADING LTD
Trading as: TitanFidget
61 Bridge Street
Kington, Herefordshire
HR5 3DJ
United Kingdom
Email: support@titanfidget.com
Website: titanfidget.com