Refund policy
Return Policy | TitanFidget
Thank you for shopping at TitanFidget! We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn, unused, and factory sealed
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In its original packaging
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Accompanied by a receipt or proof of purchase
If the factory seal is opened, a 30% restocking fee will be charged.
How to Start a Return
To initiate a return, please contact us at support@titanfidget.com. If your return is approved, we will provide you with:
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Return shipping instructions
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A return shipping label (you will be responsible for the return shipping cost)
Items sent back without prior authorization will not be accepted.
For any return questions, feel free to contact us anytime at support@titanfidget.com.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.
Non-returnable Items
Some items are non-returnable, including:
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Perishable goods (e.g. food, flowers, plants)
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Custom or personalized products
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Personal care items (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item is eligible, reach out to us before starting a return.
Exchanges
If you want a different item, the fastest way is to return the original item, and once your return is accepted, make a new purchase for the desired product.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.