Shipping policy
Shipping Policy
Last updated: August 23, 2026
Thank you for shopping with TitanFidget.
This Shipping Policy explains how orders placed through titanfidget.com are processed, shipped, and delivered.
TitanFidget is operated by KAITING TRADING LTD.
1. Shipping Destinations
TitanFidget ships internationally to the countries and regions currently available during checkout.
If your destination can be selected and a shipping option is displayed at checkout, we currently ship to that location.
Shipping availability may change from time to time due to carrier restrictions, customs requirements, or other operational factors.
2. Free Standard Shipping
We offer free standard shipping to all destinations we currently serve, unless otherwise clearly stated at checkout.
There is no minimum order value required for standard free shipping unless a specific promotion states otherwise.
Express or upgraded shipping options, where available, may incur an additional charge.
3. Where Orders Ship From
Most TitanFidget orders are fulfilled from our fulfilment network in China.
Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately.
If an order is divided into multiple shipments, you may receive more than one tracking number.
4. Order Processing
Orders are normally processed and prepared for shipment within 2 business days.
Processing time is separate from delivery time.
Orders placed during weekends, public holidays, major sales, or periods of unusually high order volume may require additional processing time.
If a significant issue prevents us from fulfilling your order, we will contact you using the email address provided at checkout.
5. Estimated Delivery Times
Standard international delivery usually takes approximately:
7–15 business days after dispatch
Delivery times are estimates rather than guaranteed delivery dates.
Actual delivery time may vary depending on:
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destination;
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carrier;
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customs processing;
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local postal services;
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public holidays;
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severe weather;
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transportation disruptions; or
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other circumstances outside our reasonable control.
Some remote destinations may require additional delivery time.
6. Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
It is normal for tracking information to remain unchanged temporarily while a package moves between logistics facilities or countries.
7. Customs, Duties, and Taxes
International orders may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.
Where applicable taxes or duties are collected during checkout, this will be shown to you before completing your purchase.
Unless expressly stated at checkout that duties or import charges are included, additional charges imposed by local customs or authorities may remain the responsibility of the recipient.
Customs processing can occasionally delay delivery.
TitanFidget does not control customs authorities or their processing times.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check your:
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recipient name;
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street address;
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apartment or unit number;
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city;
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state or province;
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postal or ZIP code;
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country; and
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telephone number
before completing checkout.
If you notice an error, contact us at support@titanfidget.com as soon as possible.
We will try to correct the address before dispatch, but we cannot guarantee that an address can be changed once fulfilment has started.
9. Incorrect or Incomplete Addresses
If a package cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, additional shipping charges may apply if the order must be sent again.
If the carrier returns the package to us or our fulfilment partner, please contact us so we can review the available options.
10. Delayed Shipments
Occasional shipping delays can occur, especially during:
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customs inspections;
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peak holiday periods;
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major promotional events;
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severe weather;
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carrier disruptions; or
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international transportation delays.
A delay beyond the estimated delivery window does not necessarily mean that a package has been lost.
If your tracking has not updated for an unusually long period or your order is significantly overdue, contact:
Please include your order number so that we can investigate.
11. Lost Packages
If tracking indicates that a shipment may have been lost in transit, contact us at:
We may work with the carrier or fulfilment provider to investigate the shipment.
Where a package is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable consumer law and the circumstances of the order.
12. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
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check around the delivery location;
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ask household members or neighbours;
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check with building reception or mailroom staff where applicable; and
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contact the local carrier.
If you still cannot locate the shipment, contact us at support@titanfidget.com and we will review the available tracking information with you.
13. Damaged Packages
If an item arrives damaged, please contact us as soon as reasonably possible at:
Include:
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your order number;
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a description of the issue; and
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clear photographs or video showing the damage where reasonably possible.
We will review the issue and provide an appropriate resolution in accordance with our Refund Policy and applicable consumer law.
14. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Once an order has entered fulfilment or has been dispatched, we may no longer be able to change or cancel it.
If an order has already been dispatched, our Refund Policy will apply to any subsequent return request.
15. Returns
Shipping and delivery are separate from our return policy.
Eligibility for returns, return shipping costs, restocking fees where applicable, and refunds are governed by our Refund Policy:
/policies/refund-policy
Please review the Refund Policy before returning a product.
16. Contact Us
For shipping questions or problems with an order, contact:
KAITING TRADING LTD
Trading as: TitanFidget
61 Bridge Street
Kington, Herefordshire
HR5 3DJ
United Kingdom
Email: support@titanfidget.com
Website: titanfidget.com